Frequently Asked Questions

Is shipping really free?

Yep, all chairs are shipped at no charge to anywhere in the continental US. If you live outside of this area, please call us Toll Free (866) 341 6790158

When will I receive my order?

All orders ship within 3 business days. It then depends upon where you live to determine the total transit time. All chairs ship from our Wixom, MI warehouse. In general, it takes 1 to 3 days to ship to the Midwest, 3 to 5 days to ship to the East & South, and 5 to 10 days to ship to the West. Almost everyone receives their chair within about business days.159

Do you offer a warranty or a guarantee?

These are brand new chairs from reputable manufacturers and as such, they are fully covered under the manufacturers warranty. Most manufacturer warranties are valid for 1 to 3 years and offer full replacement on defective parts & labor. If you have any questions about the warranty of a specific chair, please call our customer service line at Toll Free (866) 341 6790.160

How does your shipping & customer service compare to other web sites?

We do everything possible to make sure that your purchasing experience is fantastic. Our chairs ship faster than other web sites. If you are thinking about purchasing from another site, be sure to ask how long it will take for you to receive your order. We believe our customer service is our biggest asset. Call us toll free if you have any questions, Toll Free (866) 341 6790. Or, if you prefer, email us.161

How can I contact someone in customer service?

Please email sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away.) Or you can call us directly at Toll Free (866) 341 6790. This number is staffed from 9am to 5pm Monday thru Friday EST.162

How will my order be shipped?

All orders will be shipped via White Gloves Delivery Service. The chair will be fully packaged for delivery and then placed into your home in a spot you designate. Unpackaging, setup and cleanup services are all included for Free.163

Where do these chairs come from?

All recliners on this site are made by some of the biggest manufacturers in the industry. Due to licensing agreements we are not able to disclose the manufacturer names, however, we can say that they are the same chairs you will find in any of the major furniture stores around the country.164

How do you get the chairs at a discount? Are they already used?

All of our chairs are brand new, still in the box, direct from the manufacturer. We purchase them in bulk and agree not to disclose the manufacturer names. The manufacturers do this for many reasons, including, but not limited to: over runs, stock reduction, inventory clearance, close outs, etc. We're happy they mismanage their inventory, as it gives us the opportunity to offer top quality chairs at substantial discounts.165

Where can I try out your chairs?

You're welcome to visit our office at 28389 Beck Rd. • Bldg. J-1 • Wixom, MI • 48393 We have a small showroom containing our current recliner offering as well as many of our Child Recliners.166

Do I have to pay sales tax on my purchase?

No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information into the customer comments area when you add your billing and shipping information.167

What is the quality of your merchandise?

WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products for your children. We only sell those that meet our high expectations. If you ever have a quality concern please call us and we will fix it. Toll Free (866) 341 6790168

How do I assemble the furniture?

No assembly is required. All preparations are included with our White Gloves Delivery Service.169

Can you ship my chair Next Day or 2nd Day?

Unfortunately we can NOT. Due to the size of these chairs, only freight type deliveries are available. Therefore, we ship all chairs using our White Gloves Delivery Service. Total delivery time usually is no longer than 10 business days.170

What if my chair is damaged?

There is no need to fear here. Our White Gloves Delivery Service includes full inspection of the product as it is being unpacked. If there is a problem with your chair it won't be delivered and we will send another one out right away. On the rare occasion where there is some other problem with your order please call our customer service center at Toll Free (866) 341 6790 or email us at sales@wcteam.com. If you've changed your mind about the order, please get an Return Authorization Number and return address from our customer service center at sales@wcteam.com or Toll Free (866) 341 6790. We can't accept returns without previous authorization. Unauthorized returns will be refused. Arrangements for returns must be made within 30 days after the receipt of your order. Please inspect your order when you receive it.171

Policy Changes

WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.459